Refund and Cancellation Policy

• The Free plan costs nothing and needs no payment card.
• Paid plans are monthly subscriptions in US dollars, sold through Paddle, our online reseller and Merchant of Record.
• You can cancel at any time. Your paid plan stays active until the end of the period you already paid for.
• New subscriptions come with a 14-day money-back guarantee on the first payment.

DeckVPS is operated by Online Creative Network. Our order process is conducted by our online reseller Paddle.com (Paddle.com Market Limited), which is the Merchant of Record for all our orders. Paddle processes the payment, calculates and collects sales tax or VAT where required, and issues your receipts and invoices. Paddle’s buyer terms also apply to your purchase.

A subscription renews automatically each month on the day you subscribed until you cancel. You pay the price shown on our pricing section when you subscribe, plus any tax calculated at checkout.

Use the “Manage subscription” link in any Paddle receipt email, or look up your order at paddle.net. You can also email support@deckvps.com from your account email address and we will cancel for you. There are no cancellation fees or notice periods.

Cancelling stops renewal. Your paid plan stays active until the end of the current billing period, then your account moves to the Free plan. Your saved servers stay in your account, but Free plan limits apply. Cancelling does not delete your account; you can do that from your account settings.

If you are not happy with DeckVPS, ask for a refund within 14 days of your first payment for a plan and we will refund that payment in full. After 14 days, subscription fees pay for access during a billing period and are non-refundable, and we do not refund partial months. We always refund:

• duplicate charges for the same period;
• charges made after your cancellation had already taken effect;
• charges caused by a billing error on our side.

We may also refund in other cases at our discretion, for example after an extended outage of DeckVPS itself. Paddle issues refunds to the original payment method; they usually arrive within 5 to 10 business days. When a refund is issued, the paid plan for that period ends.

Nothing in this policy limits rights you have under the consumer law of your country, including any right to cancel a purchase within a statutory period.

Email support@deckvps.com with your account email and the order number from your Paddle receipt, or request it directly from Paddle at paddle.net. See also our Terms of Service and Privacy Policy.